RideFaster Returns, Refunds & Warranty Policy

 

​Last Updated: 18 July 2026

At RideFaster, we want you to shop with confidence. This policy explains your rights when purchasing from us and how we handle returns, exchanges, refunds and warranty claims.

This policy does not affect your statutory rights under UK consumer law.

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1. Your Statutory Cancellation Rights

If you purchase goods online, you have the right to cancel your order within 14 days of receiving your goods for most products.

To exercise this right, you must notify us within the 14-day cancellation period. Once you have notified us, you must return the goods within a further 14 days.

Items must be returned in accordance with this policy.

Your statutory rights are separate from our voluntary 30-day returns policy and remain unaffected.

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2. Our 30-Day Returns Policy

In addition to your statutory rights, RideFaster offers a voluntary 30-day returns policy.

If you change your mind or order the wrong product, you may request a return within 30 days of delivery provided the item:

• Is unused.

• Is unopened.

• Is complete with all original packaging, accessories and documentation.

• Is in a condition suitable for resale.

This goodwill policy is offered at RideFaster's discretion and may be withdrawn where products have been opened, installed or damaged.

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3. Before You Open Your Order

Please ensure you have ordered the correct product for your bike before opening the packaging.

If you are unsure which SpeedBox tuning kit is compatible with your e-bike, please contact us before opening the product. We are happy to confirm compatibility and help you choose the correct model.

Opening the packaging may affect your eligibility to return the product under our voluntary 30-day returns policy.

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4. Faulty, Damaged or Incorrect Products

If your order:

• Arrives damaged;

• Develops a manufacturing fault;

• Is incomplete; or

• We have supplied the wrong product,

please contact us as soon as possible.

Email:

contact@bicyclerepair2u.com

Please include:

• Your order number

• A description of the issue

• Photographs where appropriate

Where a product is confirmed to be faulty, damaged or incorrectly supplied, RideFaster will provide a prepaid returns label.

Following inspection, we will repair, replace or refund the product in accordance with your statutory rights.

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5. Opened or Installed SpeedBox Products

SpeedBox tuning kits are electronic products that cannot be resold as new once opened or installed.

For this reason:

• Opened products are not eligible for our voluntary 30-day returns policy.

• Installed products cannot normally be returned unless confirmed to be faulty.

• Any approved return of an installed product may be inspected and tested before a refund is authorised.

• Where a return is accepted outside of a manufacturing fault, a £15 restocking fee will be deducted from the refund to cover inspection, testing and repackaging costs.

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RideFaster reserves the right to refuse returns where products have been:

• Opened

• Installed

• Modified

• Damaged during installation

• Returned incomplete

• Returned without original packaging

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​6. Ordered the Wrong Product?

If you accidentally order the wrong tuning kit and the product remains unopened and unused, we are happy to exchange it for the correct model.

If there is any difference in price, we will either:

• Collect any additional payment required; or

• Refund the difference where applicable.

If the incorrect product has been opened or installed, the exchange may not be possible.

If you are unsure which product you need, please contact us before ordering.

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7. Custom-Made Bicycle Spokes

Custom-cut bicycle spokes are manufactured specifically for your order.

As these are bespoke products, they cannot be cancelled, returned or exchanged unless they are:

• Faulty;

• Damaged in transit; or

• Supplied incorrectly.

Please check all measurements carefully before placing your order.

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8. How to Start a Return

Before returning any item, please contact us for return authorisation.

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Email:

contact@bicyclerepair2u.com

Please include:

• Your name

• Order number

• Reason for return

• Photographs if applicable

Returns should be sent to:

RideFaster
BicycleRepair2U.com
67 Phyldon Close
Poole
BH12 3DJ
United Kingdom

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Please do not send products back without contacting us first.

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9. Return Postage​

 

Change of Mind or Incorrect Order

Customers are responsible for the cost of returning unwanted or incorrectly ordered items.

We recommend using a tracked postal service as RideFaster cannot accept responsibility for goods lost in transit.

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Faulty or Incorrect Goods

Where we confirm that goods are faulty, damaged or supplied incorrectly, RideFaster will provide a prepaid returns label.

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10. Refunds

Once your returned goods have been received and inspected, we will notify you of the outcome.

Approved refunds are normally processed within 5 working days.

Refunds will be made using the original payment method wherever possible.

Where applicable, any approved £15 restocking fee will be deducted before the refund is issued.

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11. Exchanges

We are happy to exchange unopened products for the correct item where possible.

Replacement items are normally dispatched after the returned goods have been received and inspected.

Any difference in price will either be charged or refunded accordingly.

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12. Warranty

RideFaster supports both our own customer service and the manufacturer's warranty process.

If your product develops a manufacturing fault during the warranty period, please contact us before returning the item.

Warranty claims may require inspection and testing before repair, replacement or refund is authorised.

Warranty does not cover:

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• Incorrect installation

• Accidental damage

• Product modification

• Misuse

• Normal wear and tear

• Damage caused by unauthorised repairs

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13. Contact Us

If you have any questions regarding this policy or need help selecting the correct product, please contact us.

RideFaster

Email: contact@bicyclerepair2u.com

Returns Address:

67 Phyldon Close
Poole
BH12 3DJ
United Kingdom

We are always happy to help before you place your order.