Accessibility Statement​

Last updated: 18 July 2026

This accessibility statement applies to ridefaster.co.uk.

RideFaster is a trading name of BicycleRepair2U. We want as many people as possible to be able to use our website, including people with disabilities.

We are committed to improving the accessibility and usability of our website and aim to follow the Web Content Accessibility Guidelines version 2.2 at Level AA.

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Using this website

​We aim to make it possible for visitors to:

• navigate the website using a keyboard;

• zoom in without text becoming unreadable;

• use the website with screen-reading software;

• understand the website’s headings, links and instructions;

• view text with sufficient colour contrast;

• understand product images through appropriate text alternatives;

• complete contact, basket and checkout forms;

• pause, stop or avoid unnecessary moving content; and

• use the website on different screen sizes and devices.

The accessibility features available may depend partly on your browser, device, assistive technology and the third-party services used by the website.

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Accessibility status​

We aim for ridefaster.co.uk to conform to the Web Content Accessibility Guidelines version 2.2, Level AA.

The website has not yet undergone a complete independent accessibility audit. We therefore do not currently claim that every page or feature fully conforms to WCAG 2.2 Level AA.

We are working to identify and correct accessibility problems as part of the ongoing maintenance and improvement of the website.​

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Known accessibility limitations​

We have not yet completed a full accessibility assessment, so there may be issues that have not been identified.

Possible areas requiring further testing include:

• keyboard navigation;

• visible keyboard focus indicators;

• colour contrast;

• alternative text for product and promotional images;

• form labels and error messages;

• heading structure;

• link descriptions;

• zoom and text resizing;

• navigation on mobile devices;

• cookie-consent controls;

• the shopping basket and checkout process;

• content or controls supplied by third parties; and

• compatibility with screen readers and other assistive technologies.

This list does not necessarily mean that each of these areas contains a problem. It identifies the main parts of the website that need to be checked during a formal accessibility review.

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Third-party services​

Some parts of our website may be provided or supported by third parties, including Square for payment processing.

Although we aim to select accessible services, we may not have complete control over the accessibility of third-party content, payment pages, embedded features or external websites.

Please contact us if a third-party service prevents you from completing a purchase or accessing information. We will consider reasonable alternative ways to provide the information or service.

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Contacting us about accessibility​

Please contact us if:

• you have difficulty using any part of the website;

• you find an accessibility problem that is not listed in this statement;

• you need information in a different format;

• you need help placing an order; or

• an accessibility problem prevents you from completing a purchase.

You can contact us using the following details:

BicycleRepair2U, trading as RideFaster
67 Phyldon Close
Poole
Dorset
BH12 3DJ
United Kingdom

Email: contact@bicyclerepair2u.com
Telephone: 07473 620270

When reporting an accessibility problem, it would be helpful if you could tell us:

• the web address of the page where the problem occurred;

• what you were trying to do;

• what went wrong;

• which browser and device you were using; and

• whether you were using assistive technology.

Please do not include passwords, complete payment-card details or other unnecessary sensitive information.

We aim to acknowledge accessibility enquiries within five working days and provide a full response, where reasonably possible, within ten working days.

Alternative formats and ordering assistance​

Please contact us if you need information from the website in another format, such as:

• accessible electronic text;

• large print;

• a simplified written explanation; or

• information explained by telephone.

We will consider your request and try to provide a reasonable alternative.

If an accessibility issue prevents you from using the online checkout, contact us by email or telephone. We will try to provide reasonable assistance or an alternative method of accessing the relevant product information and completing your order. 

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Enforcement and complaints​

We welcome the opportunity to resolve accessibility concerns directly.

If you contact us about an accessibility problem and are dissatisfied with our response, you may seek advice from the Equality Advisory and Support Service.

The Equality and Human Rights Commission is responsible for enforcing the Equality Act 2010 in England, Scotland and Wales.

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Technical information​

BicycleRepair2U, trading as RideFaster, is committed to making ridefaster.co.uk accessible.

We aim to meet the Web Content Accessibility Guidelines version 2.2 at Level AA. However, because the website has not yet undergone a complete accessibility audit, its current conformance status has not been formally determined.

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How we test the website​

Accessibility should be reviewed using a combination of:

• automated accessibility-testing tools;

• keyboard-only navigation;

• browser zoom and text resizing;

• colour-contrast checks;

• screen-reader testing;

• testing on desktop and mobile devices; and

• manual review of forms, links, headings, images and checkout functions.

We intend to review the website following significant design or functionality changes and periodically as part of its ongoing maintenance.

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What we are doing to improve accessibility​

Our ongoing accessibility work may include:

• reviewing product images and alternative text;

• improving headings and page structure;

• checking forms and validation messages;

• improving keyboard navigation and focus visibility;

• checking text and interface colour contrast;

• reviewing link wording;

• testing the basket and checkout process;

• checking cookie controls;

• reviewing third-party integrations; and

• correcting accessibility issues reported by visitors.

Accessibility will be considered when new pages, products, content and features are added.

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Preparation of this statement​

This statement was prepared on 18 July 2026.

It is based on the information currently available about the website. A formal WCAG 2.2 Level AA audit has not yet been completed.

This statement will be reviewed after an accessibility assessment, after significant changes to the website or within 12 months of its last review, whichever occurs first.

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Contact details​

BicycleRepair2U, trading as RideFaster
67 Phyldon Close
Poole
Dorset
BH12 3DJ
United Kingdom

Website: ridefaster.co.uk
Email: contact@bicyclerepair2u.com
Telephone: 07473 620270